Loyalty & CRM

Half a cup of strategy, a pinch of technology, a tablespoon of execution and a gallon of customer experience and we’ve got a recipe for success.

To complement our offering and experience we have a very close working relationship with Sarah Richardson of Global Loyalty. Sarah has spent the the best part of 20 years working with organisations like Myer (Myer One programme) in the development of realistic and achievable strategy and implementation across Customer Loyalty, Direct Marketing CRM and Customer Experience to name but a few.

Delivering the right message through the right channel at the right time is DirectMarketing101, and loyalty is a behaviour – not a software platform or rewards program. We will help you move past the buzzword bingo and get to the core of what drives true customer engagement. Put simply, we will lift your customers to that tipping point where the way that they feel and behave translates into a strong preference for your brand, and subsequently your bottom line.

Call us today for a confidential and obligation-free chat about

  • Loyalty strategy

  • Data integrity

  • Technology platforms

  • Partners & Affiliate relationship management

  • Customer centric communications programs

  • Copy & Creative

  • Testing & Measurement